Sentinela
The operations platform for businesses that live on delivering service. CRM, ERP, Mexican e-invoicing (CFDI 4.0), subscriptions, alarm monitoring, field service, payroll and e-signatures — all in one in-house platform with built-in AI.
Included modules
Everything your operation needs, in one system.
CRM & customers
Contracts, full history, communications and account follow-up.
E-invoicing (CFDI 4.0)
Electronic invoices stamped with Mexico's tax authority (SAT). Built-in PAC and payment receipts.
Subscriptions
Recurring billing, automatic renewals, service suspension and reconnection.
Alarm monitoring center
24/7 monitoring, response protocols, event history and notifications.
Field service
Work orders, technician dispatch, routes and service reports.
E-signature
Sign contracts and service records from any device, legally binding.
Vehicle tracking
Real-time GPS, geofences, trip history and zone alerts.
Payroll & attendance
Time clock, shifts, late arrivals and absences, pay periods and pay stubs.
Online store
Catalog, cart and card payments, with the SentiBot assistant serving your customers.
Reports & analytics
Operational dashboards, business KPIs and Excel/PDF exports.
AI collections agent
Automated collections over WhatsApp with a personal tone and full account context.
Ticket triage
AI classifies, prioritizes and routes support tickets automatically.
Architecture
Proven technology, no black boxes.
Industries
Does your business live on delivering service? Sentinela is for you.
Private security companies
Alarm center + monitoring + field service in a single system.
Wireless internet providers (WISPs)
Subscribers, PPPoE, cash and bank-transfer collections, automatic suspensions.
Vehicle tracking companies
GPS, geofences, alerts, hardware billing and recurring services.
Maintenance services
Work orders, field technicians, materials inventory and reports.
Any business with recurring billing
Subscriptions, renewals, account statements and automated collections.
Does your operation fit in Sentinela?
In 30 minutes we review your process and tell you whether Sentinela is the right fit — or recommend something better if it isn't.